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That strategic framework is
well understood throughout the Company and its the
reason for the strong progression of performance improvement
weve had to this point. Three strategic imperatives
leadership development, culinary and beverage excellence,
and service and hospitality excellence are at the
core of our framework. In addition, diversity and technology
literacy are the key enablers of our strategic success,
reflecting our ongoing belief that a well-developed organization-wide
commitment to these areas will facilitate meaningful advancements
in each area of strategic importance.
Leadership development is
the lynchpin of our strategic efforts, and weve
made tremendous progress in this area. Much of whats
been done recently involves expanding upon and enhancing
initiatives started in prior years, like our enterprise-wide
talent assessment and development and succession planning
process. We also continue to develop new initiatives each
year, and a great example is the diversity learning experience
provided to nearly all director-level leaders in fiscal
2002. This program was modeled on the intensive diversity
learning experience completed by each officer during the
prior two years to nurture the development of diversity
literacy. And it reinforces the officers experience,
since each plays an important role in the learning experiences
of our directors.
FINANCIAL
STRENGTH AND STABILITY
We continue our journey to
be the best with one very powerful asset we have
the financial resources to fund our growth strategy, in
good times and bad. Our excellent cash flows and solid
balance sheet are reflected in the Companys investment-grade
credit ratings. These provide us with flexible access
to capital at a relatively attractive cost. We intend
to preserve this financial strength by maintaining a balanced
capital structure that has a prudent mix of debt and equity,
and by paying close attention to other key credit ratios.
ENDURING
VALUES
While we benefit from competing
in an industry that has strong long-term prospects and
we have a terrific group of restaurant companies, a great
strategy and excellent financial strength, we know we
cannot be successful without a clear sense of who we are.
We understand and appreciate Dardens core values,
values that have been forged over the 64-year heritage
started by our founder, Bill Darden. As we continue the
journey toward becoming the best casual dining company,
we will look to these values for guidance and know they
will be especially critical when were faced with
unexpected opportunities or challenges.
As an organization, we value:
- Integrity and fairness. It all starts with
integrity. We trust in the integrity and fairness of each
other to always do the right thing, to be open, honest and
forthright with ourselves and others, to demonstrate courage,
to solve without blame and to follow through on all our
commitments.
- Respect and caring. We reach out with respect
and caring. We have a genuine interest in the well being
of others. We know the importance of listening, the power
of understanding and the immeasurable value of support.
- Diversity. Even though we have a common
vision, we embrace and celebrate our individual differences.
We are strengthened by a diversity of cultures, perspectives,
attitudes and ideas. We honor each others heritage
and uniqueness. Our power of diversity makes a world of
difference.
- Always learning always teaching.
We learn from others as they learn from us. We learn. We
teach. We grow.
- Being of service. Being of service
is our pleasure. We treat people as special and appreciated
by giving of ourselves, doing more than expected, anticipating
needs and making a difference.
- Teamwork. Teamwork works. By trusting one
another, we bring together the best in all of us and go
beyond the boundaries of ordinary success.
- Excellence. We have a passion to set and
pursue, with innovation, courage and humility, ever-higher
standards.
These values communicate the
behaviors and attitudes we cherish as we strive to deliver
on Dardens Core Purpose, which is: To
nourish and delight everyone we serve. That
is what motivates us to be the best.
TERRIFIC
PEOPLE
The greatest competitive
edge our company has is the quality of our employees, evidenced
by the excellent job they do every day. Bill Darden,
the founder of Darden Restaurants, recognized that decades
ago and it remains just as true today. I want to thank our
more than 133,000 employees for accepting the challenges
weve put before them. Everyone is fully committed
to becoming the best casual dining company now and for generations,
and we intend to get there by living our values each and
every day and nourishing and delighting everyone we serve.

Joe R. Lee
Chairman and Chief Executive Officer
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